Case Studies

Real Results for Real Clients

See how RepErase has helped businesses across industries recover their ratings, remove damaging content, and restore their online reputation.

Featured Case Study

Plastic Surgery Clinic — Scottsdale, AZGoogle + RealSelf

Scottsdale Plastic Surgery Practice Recovers 4.9★ After Fabricated Patient Complaints

3.44.9★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

A competing clinic's agency planted 11 fake reviews on Google and RealSelf describing botched procedures — none of the accounts had ever been patients. The surgeon's rating collapsed from 4.9 to 3.4 and consultation bookings dropped 61% in a single month.

Our Solution

We cross-referenced every reviewer against the patient database — zero matches. Metadata and posting patterns confirmed a coordinated campaign. RepErase filed simultaneous defamation-based removal packages with Google's Trust & Safety team and RealSelf's medical content team.

The Result

All 11 reviews removed in 8 days. Google rating back to 4.9, RealSelf to 4.7. Consultation volume recovered within five weeks and grew 18% above pre-attack levels the following quarter.

Medical Clinic — Houston, TXGoogle + Healthgrades

Houston Primary Care Clinic Shuts Down Ex-Employee Smear Campaign

3.64.7★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

A terminated front-desk employee posted 9 Google reviews and 4 Healthgrades listings within two weeks of leaving — all timestamped around their final system login. The clinic's rating fell from 4.8 to 3.6, and two referring physicians stopped routing patients.

Our Solution

RepErase built a timeline linking the accounts to the ex-employee through posting cadence and HR documentation. We filed removal requests with both platforms, attaching the termination record and a declaration from the practice manager.

The Result

12 reviews removed in 11 days. Google rating recovered to 4.7, Healthgrades to 4.6. Both referring physicians resumed routing patients, and the clinic gained 14 new enrollments in the following six weeks.

Dental Franchise — Atlanta, GA (5 Locations)Google

Atlanta Dental Franchise Clears 5 Locations After Overnight Fake Review Blitz

3.54.6★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

31 one-star Google reviews hit all five locations over 10 days — most posted between 11 PM and 2 AM, with no corresponding appointments. Average group rating fell from 4.7 to 3.5, putting insurance network renewals at risk.

Our Solution

We audited all five profiles in parallel and identified 28 accounts created within the same 72-hour window with no review history. Location-specific evidence packages were filed with Google citing spam and fake engagement policies.

The Result

28 reviews removed in 14 days. Group rating recovered to 4.6. All three insurance network renewals were retained, and new patient volume across the franchise increased 23% over the following two months.

Tech Startup — Austin, TXGlassdoor + LinkedIn

Austin Fintech Startup Clears Fake Glassdoor Reviews That Were Stalling Its Hiring

2.64.1★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

12 fake Glassdoor reviews tanked a Series B fintech's score from 4.2 to 2.6 mid-hiring push. Two engineering director candidates withdrew citing the reviews. The CEO estimated the delay was costing $180K per month in lost development.

Our Solution

None of the reviewers appeared in the company's HRIS — not even as contractors. Three accounts had previously targeted a competitor using the same writing style. We filed a comprehensive inauthentic-content complaint with Glassdoor backed by the HRIS attestation and General Counsel's letter.

The Result

10 reviews removed in 9 days. Glassdoor score recovered to 4.1. Two withdrawn candidates re-engaged — one accepted an offer. The hiring push closed on schedule.

Personal Injury Law Firm — Chicago, ILGoogle + Avvo

Chicago Law Firm Removes Defamatory Reviews Traced to Opposing Insurer's Network

3.14.7★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

Days after a $4.2M verdict, 14 Google reviews and 6 Avvo listings appeared — written with legal terminology no real client would use. Three prospective clients signed with competitors after reading them.

Our Solution

Eight Avvo accounts had also reviewed firms on the opposing insurer's defense panel. A licensed investigator's report tied the account network to entities adverse in the litigation. We filed targeted removal packages to both platforms citing defamation and tortious interference.

The Result

18 reviews removed in 16 days. Google held at 4.8, Avvo recovered from 3.1 to 4.7. Incoming leads returned to pre-attack levels within three weeks.

Restaurant Franchise — Nashville, TN (4 Locations)Google + Yelp

Nashville Restaurant Franchise Survives a 47-Review Attack Across 4 Locations

3.24.5★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

After the owner opposed a rezoning backed by a competing developer, 47 fake reviews hit all four locations in 11 days — alleging food safety violations that triggered a health department inquiry. Combined Google average dropped from 4.6 to 3.2.

Our Solution

We documented overnight posting clusters and geographic IP inconsistencies across all four profiles, filed priority removal requests with Google and Yelp, and prepared a rebuttal brief that shut down the health department inquiry before any site visit.

The Result

41 reviews removed in 12 days. Combined rating recovered to 4.5. The health department closed its inquiry with no site visit. Revenue returned to within 4% of pre-attack levels by week four.

Fertility Clinic — Denver, COGoogle + Yelp

Denver Fertility Clinic Defends Its Physician Against a Former Partner's Smear Campaign

3.14.9★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

Following an internal partnership dispute, 17 Google reviews and 4 Yelp listings appeared alleging mishandled embryo storage and billing fraud — at a clinic with a 78% IVF success rate. Patients in active treatment cycles called with concerns. Two consultations were cancelled.

Our Solution

Zero of the 21 reviewers appeared in any patient or inquiry record. Digital forensics traced five accounts to the former partner's IP network. We filed defamation-grounded removal packages to both platforms and issued a legal demand to the originating party.

The Result

All 21 reviews removed in 13 days. Google rating recovered from 3.1 to 4.9, Yelp from 2.7 to 4.6. Both cancelled consultations were recovered. New patient inquiries hit a 14-month high in the 60 days following removal.

Wealth Management Firm — Miami, FLGoogle + BBB

Miami RIA Firm Removes Fabricated Complaints Before They Triggered a Compliance Disclosure

3.34.8★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

After a senior advisor defected to start a rival firm, 8 Google reviews and 3 BBB complaints appeared alleging fiduciary misconduct. Two existing clients sent written inquiries. The compliance officer flagged the posts as a material risk for the firm's next Form ADV filing.

Our Solution

Not one reviewer appeared in five years of CRM records. The departed advisor's LinkedIn showed a pattern of promoting his new firm around each posting date. We filed fraud-based removal requests to Google and BBB, with compliance counsel filing a parallel FINRA inquiry.

The Result

All 11 posts removed in 17 days. Google rating recovered to 4.8. The ADV amendment required no adverse disclosure. AUM grew $22M in the two following quarters, supported by three new referrals from restored client confidence.

Medical Spa — Beverly Hills, CAGoogle + RealSelf + Yelp

Beverly Hills Med Spa Recovers After a Three-Platform Attack Cut Revenue by 40%

2.94.8★

Rating Restored

Reviews Removed

Days to Resolve

The Challenge

23 fake reviews spread across Google, RealSelf, and Yelp in 19 days — timed precisely to a competitor opening two blocks away. Revenue dropped 40% in the first month and two vendor co-marketing agreements were paused.

Our Solution

None of the 23 accounts matched any client record. Six had left near-identical reviews against two other competitors of the same new practice. We filed tailored removal packages to all three platforms and issued a cease-and-desist to the competing owner.

The Result

20 reviews removed across all three platforms in 11 days. Google recovered to 4.8, RealSelf to 4.7, Yelp to 4.5. Both vendor agreements reinstated within two weeks. The following quarter was the spa's highest-grossing on record.

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